Guest Services & Accessibility

Legacy Arena has accessible/disabled seating options on both levels of the venue. This seating can be purchased online at www.ticketmaster.com.

Assisted Listening Devices (ALD) may be checked out, free of charge, on a first come, first served basis, at the Guest Services Desk located outside Section 105. A valid I.D. or credit card is required to ensure the return of equipment.

An AED is a device used to administer an electric shock through the chest wall of the heart. A built in computer assesses the patient's heart rhythm, judges whether defibrillation is needed and then administers the shock. Audible and / or visual prompts guide the user through the process.

An AED machine is located on the main concourse at the Guest Services Desk behind Section 105, in First Aid behind Section 109, and on the suite level in the northwest and southeast corners. These portable models allow non-medical personnel to respond to a medical emergency where defibrillation is required.

Two cash-to-card kiosks will be available around the arena for those who prefer not to use their own cards or who prefer to carry cash. Guests will be able to feed the cash into the machine and obtain a pre-paid debit card with the same amount with no transaction fee. These cards can be utilized as any other pre-paid debit card or credit card within the stadium as well as outside the stadium.

Baby changing stations are located throughout the venue in various men's, women's and all family restrooms.

A limited number of child-size ear protective headsets are available at guest services (located by section 105) on a first-come, first-served basis. A valid ID is required to ensure the return of equipment. Disposable ear-plugs are also available upon request (based on availability) at guest services.​

Legacy Arena features three (3) elevators. Two are located at the NE and SE sides of the arena, and another in the westside the main concourse behind Section 105 for access to the hospitality suite. 

Legacy Arena personnel have been trained in proper emergency preparedness. Please follow the direction of Security or Guest Services personnel in the event of an emergency.

In the event of an emergency where evacuation of the building is necessary, you will be informed via public address announcement and scoreboard message to do so. Please remain calm and walk towards the nearest exit. Follow posted signs, staff instructions, and listen for announcements for specific information. If you become separated from your party, the general meeting area for patrons is the north berm farthest from the building. In the instance of severe weather or other outside threats, you will be directed via public address announcement to remain inside the building and staff will direct you where it is safe to seek shelter.

For your safety, Legacy Arena has professionally trained emergency personnel on site for all events. The First Aid station is located outside Section 108 on the main level. In the event of an emergency, please go to the first available Legacy Arena representative for assistance.

Patrons requesting interpreting services for events should contact arena.info@dcssga.org no later than 72 hours prior to an event.

During an event, lost and found is located at the Guest Services desk behind Section 105. If you think you lost an item during an event, inquiries can be made by emailing arena.lostandfound@dcssga.org.

Lost children should be escorted to the nearest Legacy Arena team member. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest team member for assistance.

Legacy Arena offers ample men's, women's, and family restrooms on both levels of the facility, all of which are accessible to persons with disabilities. Baby changing stations are located in most men's and women's restrooms and all family restrooms.

Animals are not permitted in Legacy Arena, with the exception of trained service animals or promotional nights. If you have further questions regarding animals in the venue, please contact us at arena.info@dcssga.org. 

Legacy Arena is a NO smoking facility.

Strollers are not permitted inside the seating area at any time. If necessary, strollers may be checked in at the Guest Services Desk behind Section 105 upon entering the facility. Legacy Arena is not responsible for any lost, stolen, or damaged strollers.

Taxi and car service drop-off and pick-up locations are limited to the Main Entrance doors and can be accessed via Hwy. Limos must drop off and pick up at the same location.

A telephone is available at no charge at the Guest Services Desk behind Section 105 on the main concourse.

Legacy Arena offers wheelchair service for guests who may need assistance to and from entrances and/or seats. Please contact a Guest Services representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member.

For guests who wish to transfer to a seat from their wheelchair, Legacy Arena will store your wheelchair at Guest Services. Our staff will make arrangements at time of retrieval to return the wheelchair to you at the end of the event, or any other preferable time.

TBD